Privacy Policy

Thank you for your interest in Unsere Grüne Glasfaser (UGG). This Privacy Policy clarifies the nature, scope and purpose of the processing of personal data. To find out more about how we process your data

•            when you visit our website, see section 3,

•            when you call our hotline, see section 4,

•            when you visit our social media channels, see section 5,

•            when you contact us through Facebook lead ads, see section 6.

1. Name and address of the responsible party

We are the company Unsere Grüne Glasfaser GmbH & Co. KG, Adalperostr. 82-86, 85737 Ismaning, Germany. According to the General Data Protection Regulation (GDPR), we are responsible for how your personal data is processed on our website.

2. Contact details of Data Protection Officer

If you have any questions about how we process your personal data or would like to exercise your rights relating to the processing of your personal data, please send an e-mail to our Data Protection Officer. The e-mail address is: info@unseregrueneglasfaser.de

3. Processing of personal data when visiting our website

When you visit our website, we process your personal data for the purposes set out below. Personal data refers to any information relating to an identified or identifiable natural person. This includes information that allows conclusions to be drawn about you, such as your name, address, telephone number, and date of birth, as well as technical information such as your IP address. We process your personal data exclusively in accordance with applicable laws, in particular the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).

You are not obliged to provide us with your personal data. If you choose not to provide us with your personal data, this may result in you not being able to use our services properly and not being able to participate in events or activities; moreover, it may result in us being unable to process and respond to your requests and enquiries.

We process your personal data for the following purposes:

a. To provide information about us and our services

Purpose: When you visit our website, we process the personal data required to display the website and to prevent IT security risks.

Data: Personal data includes your IP address, internet service provider, date and time of your visit, internet protocol (http, https), status (error messages), data volume, operating system, browser, screen resolution, the webpage you accessed, and the previous website you visited.

Storage period: We store this information for the duration of your visit to our website and, in part, for a further period of up to seven days.

Legal basis: We process your personal data in accordance with Art. 6(1) (1) (f) GDPR to fulfil our legitimate interest in providing an accurate, appealing, and secure presentation of our company and our services.

b. Enquiries

Purpose: If you contact us – for example, to ask us a question or send us information – we process your personal data in order to respond to your enquiry.

Data: Your personal data includes your name, email address, and any other information you provide us with in your enquiry.

Storage period: We keep your personal data until we have fulfilled the purpose of your enquiry.

Legal basis: We process your personal data in accordance with Art. 6 (1) (1) (f) GDPR to fulfil our legitimate interest in being able to properly respond to your enquires.

c. Career & job applications

Purpose: If you contact us to become part of our team, we process your personal data to determine if we have a suitable position for you, to decide if you are a suitable candidate in principle, to respond to your application, and, ultimately, to carry out the application process.

Data: In addition to your contact information, personal data includes other information you provide to us in connection with your application, such as your date of birth, CV, photo, references, etc.

Storage period: We keep your personal data for the duration of the application process as well as for a period of four (4) months after the application process has come to an end. If you decide not to pursue the application further, we will delete your personal data immediately.

Legal basis: We process your personal data in order to carry out the application process based on Art. 88 (1) GDPR in conjunction with § 26 (1) (1) BDSG.

d. Events & activities

Purpose: We occasionally offer opportunities on our website to register for and participate in events and activities. We hold some of these events and activities locally, so that you can physically participate in them. However, we also deliver some of these events and activities virtually, so that you can participate online.

Data: We process the personal data required to identify you as a registered participant in an event or activity and to inform you about the event or activity. This includes, for example, your name and email address. If we conduct the event or activity virtually, we also process personal data that is necessary for the technical implementation of the virtual event, such as your IP address, internet service provider, date and time of your visit, internet protocol (http, https), status (error messages), data volume, operating system, browser, screen resolution, the webpage you accessed, and the previous webpage you visited.

Storage period: We keep your personal data from the time you register for an event or activity until one (1) month after the end of the event or activity.

Legal basis: We process your personal data on the basis of Art. 6 (1) (1) (b) GDPR.

e. Advertising and promotional messages

Purpose: Provided you have given us your consent, we will inform you about new services and offerings or provide you with other important information about our company. We may send you the information on a regular or occasional basis. We will only contact you via the methods of communication (e.g. e-mail, telephone) to which you have consented.

Data: Personal data includes your name and the information required to reach you via the chosen method of communication (e.g. e-mail address or phone number).

Storage period: We keep your personal data until you withdraw your consent.

Legal basis: We process your personal data on the basis of Art. 6 (1) (1) (a) GDPR.

f. Disclosure to authorities & fulfilment of legal obligations

Purpose: Under certain circumstances, we may be required by law to disclose your personal data to public bodies or other public-sector authorities. In such cases, we transmit your personal data in order to comply with our legal obligations.

Data: The personal data we provide to the authorities in such cases depends on our legal obligations in each individual case.

Storage period: As a rule, we do not store your personal data specifically for this purpose. The personal data covered by this point is generally personal data that we keep in order to fulfil other purposes.

Legal basis: We process your personal data on the basis of Art. 6 (1) (1) (c) GDPR.

g. Recipients of your data

We transfer your personal data to third parties if this is necessary to fulfil one of the purposes for which we process your personal data. In addition, we employ third parties to process your personal data on our behalf in accordance with Art. 28 GDPR. Recipients of your personal data include:

•            IT service providers and hosting providers who provide the technical infrastructure for our websites and the functions offered on them,

•            public bodies and other public-sector authorities, and

•            companies that are affiliated with us pursuant to Art. 15 ff. of the German Stock Corporation Act (AktG) and with whom we cooperate to jointly deliver our services.

•            Provided you have given your consent, we will forward the personal data specified in the declaration of consent to the recipients specified in the declaration of consent.

h. Data transfers to third countries

We do not transfer your personal data to countries outside the European Union (EU) or the European Economic Area (EEA).

4. Processing of personal data when calling our service hotline

Purpose: If you contact us via our service hotline, we process your personal data in order to respond to your enquiry. If we are unable to provide you with an answer in the telephone call itself, we will log your enquiry and call you back or contact you by e-mail, provided that you have given us your e-mail address for this purpose.

Data: Personal data includes your name and telephone number as well as any other information you provide to us as part of your enquiry; this might typically include your address and related details, your date of birth, the hardware you use, and the connection status of your line if you instruct us to check your line or monitor the connection status to detect faults.

Recipients of your data: To provide our service hotline, we use a call-centre service provider who is contractually obliged to comply with the requirements of data protection law.

Storage period: We keep your data until we have fulfilled the purpose of your enquiry; we then delete the data unless we have a legitimate interest in retaining it for longer. Examples of cases in which such a legitimate interest may arise include cases where we need the data collected during the telephone call for evidentiary purposes within a statutory limitation period. The statutory limitation period is usually three years, but may be up to 10 years.

Legal basis: Depending on the subject of your enquiry, we process your personal data in accordance with Art. 6 (1) (1) (f) GDPR in order to fulfil our legitimate interest in answering your telephone enquiry properly, or in accordance with Art. 6 (1) (1) (b) GDPR in order to enter into or perform a contract with you.

5. Processing of personal data when visiting our social media channels

As part of our corporate communications strategy, we use technical platforms and services operated by various social network providers as an additional means of interacting with you, informing you about our company and our services, and contacting you.

When it comes to processing page insights data, we share responsibility with the respective social network provider as joint controllers as per Art. 26 GDPR. Page insights are aggregated statistics created from the way in which you interact with our social media profile and the content associated with it. For details of the personal data processed in this context and more generally by social media providers, please see Section 5b (“Overview of our social media channels”).

a. Data processing in general

Purpose: The purpose of our social media profiles and the corresponding processing of personal data is to support our efforts to provide interaction and information offerings. If you send us an enquiry via our social media channels, we process your data in order to respond to your enquiry.

Data: The personal data we process includes your comments, videos, and images, as well as other data provided by you on our social media profiles. In addition, as joint controllers, we share responsibility with the respective provider for processing data related to page insights (see Section 5b for details).

Recipients of your data: We may also employ service providers to manage our social media profiles on our behalf and according to our instructions. Your data will not otherwise be disclosed to third parties without legal permission.

Storage period: We do not store your data ourselves. Your data is stored by the respective social network provider; we therefore have no influence over the storage period.

Legal basis: We process your personal data in accordance with Art. 6 (1) (1) (f) GDPR in order to fulfil our legitimate interest in providing interaction and information services as well as analysing and optimising said services, or in accordance with Art. 6 (1) (1) (b) GDPR in order to enter into a contract with you. The processing of your data by social network providers may be based on a variety of legal justifications, which you can find in the respective network’s privacy policy (see the corresponding links in Section 5b: “Overview of our social media channels”).

Transfer of data to third countries: We do not transfer your data to countries outside the EU/EEA. Your personal data may, however, be shared by the social network provider with other companies in the provider’s group of companies in order to facilitate, support and integrate their activities or to improve the services they provide. It is also possible that the data may be shared by the provider worldwide, both between the companies of the respective provider’s group of companies as well as with external partners. In this case, data may also be transferred to countries outside the European Union.

b. Overview of our social media channels

Unsere Grüne Glasfaser (UGG) operates a social media profile on the social networks specified below. We recommend that you contact the social network providers directly if you have any questions about how they process personal data or, for example, if you wish to assert your right to information about your personal data or any of your other rights (deletion, rectification, etc.). Please contact us if you need assistance with this.

Facebook: We have a social media profile on Facebook. Responsibility for the processing of personal data on our social media channels is shared by us and Facebook Ireland Ltd. (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland). You can contact Facebook’s data protection officer via this link: https://www.facebook.com/help/contact/540977946302970.

We are jointly responsible with Facebook for the privacy aspects of the page insights data that Facebook provides to us in relation to users’ interaction with our social media profiles. We have signed a joint controller agreement with Facebook in accordance with Art. 26 GDPR (see https://de-de.facebook.com/legal/terms/page_controller_addendum). The page insights feature only gives us access to aggregated statistics; we do not have access to the personal data used by Facebook to create this information. The aggregated data we receive includes the date and time of the interaction, country/city, age/gender group, previously visited websites, and Facebook user ID (only for logged-in users). In addition, Facebook sets a cookie to determine whether a person is a logged-in Facebook user.  Any other form of data processing is the sole responsibility of Facebook.

You can adjust your advertising settings yourself in your user account. To do this, click on the following link: https://facebook.com/settings?tab=ads.

Please refer to Facebook’s Privacy Policy for more details about how they process your personal data: https://www.facebook.com/about/privacy.

LinkedIn: We have a social media profile on LinkedIn. The provider is LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland. We have signed a joint controllership agreement with LinkedIn for the processing of personal data. You can contact LinkedIn’s Data Protection Officer via the following link: https://www.linkedin.com/help/linkedin/ask/TSO-DPO.

Responsibility for the processing of page insights data provided to us by LinkedIn lies with us and LinkedIn as joint controllers. We have signed a joint controller agreement with LinkedIn in accordance with Art. 26 GDPR (see https://legal.linkedin.com/pages-joint-controller-addendum). The page insights feature only gives us access to aggregated statistics; we do not have access to the personal data used to create this information. The aggregated data we have access to includes type of interaction, job function, seniority, and employment status. Any other form of data processing is the sole responsibility of LinkedIn.

LinkedIn uses advertising cookies. If you wish to disable LinkedIn’s advertising cookies, please use the following link: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.

Please refer to LinkedIn’s Privacy Policy for information on how they process your personal data: https://www.linkedin.com/legal/privacy-policy.

6. Processing of personal data when you contact us via Facebook lead ads

We run advertisements on the Facebook social network to allow more people to discover what our company offers. One of the tools we use is Facebook lead ads. Facebook lead ads offer you a way of getting in touch with us. You can choose whether or not to complete the lead ads form in each case.

Purpose: We will use the data you provide solely for the purpose stipulated in the lead ads form (e.g. to contact you with information on options for installing a fibre connection).

Data: Personal data includes the information you provide in the lead ads form (e.g. your name and contact details).

Recipients of your data: For the purpose of contacting you, we may forward your data to service providers who are contracted by us to contact you on our behalf and according to our instructions. Your data will not otherwise be disclosed to third parties without legal permission or your consent.

Storage period: We store your data until the purpose of the contact has been fulfilled. We then delete the data unless there is a legitimate interest in storing it for longer or you have consented to its further use (e.g. for marketing purposes). Examples of cases in which such a legitimate interest may arise include cases where we need the data collected for evidentiary purposes within a statutory limitation period. The statutory limitation period is usually three years, but may be up to 10 years.

Legal basis: Depending on the configuration of the lead ads form, we process your personal data in accordance with Art. 6 (1) (1) (a) GDPR based on you having given your consent, or in accordance with Art. 6 (1) (1) (b) GDPR in order to enter into a contract with you.

Further data processing by Facebook: In addition to the data processing outlined here, Facebook may also use lead ads data for its own purposes, for which it bears sole responsibility. We have no access to or influence over this data processing. Facebook states that it uses lead ads data for various purposes, including to pre-fill future instant forms. In addition, Facebook states that it does not use any of the data from the custom questions we ask in our lead ads. Please refer to Facebook’s Privacy Policy for more details: https://www.facebook.com/about/privacy.

7. Exercising your rights

As a data subject, you have the following rights under the GDPR:

–            the right to be informed about data processing (Art. 15 GDPR),

•            the right to rectification of incorrect data (Art. 16 GDPR),

•            the right to erasure of your data (Art. 17 GDPR),

•            the right to restrict processing of your data (Art. 18 GDPR)

•            and the right to data portability (Art. 20 GDPR).

If the processing of your personal data is based on your consent, you may withdraw such consent at any time without affecting the legality of the processing carried out with your consent up to the withdrawal. To assert your rights, you can contact us by post at the address stipulated above.

If we process your data on the basis of our legitimate interest pursuant to Art. 6 (1) (f) GDPR, you may object to the processing of your data by contacting us.

If you wish to make a complaint, please contact the relevant data protection supervisory authority. In regard to our provision of telecommunications services, responsibility for supervision of our company lies with the German Federal Commissioner for Data Protection and Information Freedom; otherwise, responsibility lies with the data protection authority for the German state of Bavaria, BayLDA.

To exercise your rights, please contact us in writing (including a copy of your personal ID) at one of the following addresses:

Postal address: Adalperostr. 82-86, 85737 Ismaning, Germany

E-mail: info@unseregrueneglasfaser.de